Calculating ROI on IT projects: useful, but not sufficient
The formula for calculating ROI is pretty straightforward, and ROI is a tried and true metric. Nevertheless, CIOs using ROI to gauge the value of an important IT project might want to keep in mind that...
View ArticleBlame it on the spreadsheet
Are spreadsheets really to blame for IT's inability to prove its value? CIOs, multimillion-dollar IT budgets and Excel spreadsheets collide to surface age-old business-IT alignment problems.Read the...
View ArticleQuantifying the benefits of ITIL
One of the reasons that the benefits of ITIL can be quite difficult to quantify is the traditional strength of IT in articulating the costs, rather than the benefits of projects. Business cases usually...
View ArticleHow to motivate your IT pros without using money
Money is the easiest and least personal way to motivate people - that is, if you have money .If you don’t have money, you need to get down to the real business of making people actually care about what...
View ArticleIT isn't going anywhere without finance
In to these economic times, the pendulum of power between Finance and IT is swinging decidedly toward the CFO's door these days.This means that now is an excellent time for IT managers to really listen...
View ArticleCompanies turn to SaaS for cost analysis
In this tight economy, business managers scrutinize technology spending carefully. IT executives need to put a value on the service they provide, so some IT departments have turned to IT cost analysis...
View ArticleCalculating Cloud ROI, Part 1
As IT attempts to separate hype from reality, finding the real ROI in cloud adoption can prove elusive. Nonetheless, a demonstrable ROI must be developed as the basis and justification of a cloud...
View ArticleITSM going green
ITIL v3 may not explicitly talk about sustainability but at every stage of the service lifecycle there is implicit guidance that can assist organisations in addressing the environmental challenges of...
View ArticleDoes ROI matter? Insights in the true business value of IT
The business value of IT is an important consideration in the decisionmaking process of (IT) projects. In this valuation process however, the concept of Return of Investment (ROI) is widely...
View ArticleAll ITSM Portal products lists are now embedded
All of ITSM Portal's products lists are now embedded on this site.Check out the following lists:Tools: ITIL tools Free Helpdesk tools for ITIL/ITSMBPM tools Enterprise Architecture tools Open source...
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